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“There are people who, instead of listening to what is being said to them, are already listening to what they are going to say themselves.”   Albert Guinon


How much do you really hear that your audit subjects are saying?


People often confuse the physical act of hearing with the emotional art of listening. The modern educational system emphasizes speaking and writing, but does not teach the important skill of active listening. When you genuinely listen you show respect, create trust, and develop rapport. Listening is one of the most important skills an internal auditor can have. How well you listen has a major impact on your effectiveness as an auditor, and on the quality of your relationships with members of your team.


Active listening also helps you:

1) identify and solve problems,

2) increase your knowledge and

3) avoid misunderstandings


Various studies stress the importance of listening as an auditor skill. A typical study points out that professionals spend 70 to 80 percent of working hours in some form of communication. Of that time, professionals spend about 9 percent writing, 16 percent reading, 30 percent speaking, and 45 percent listening.


After attending this session, participants will be able to:

- Define Active Listening

- Explain why you should care about active listening

- Explain why we listen

- Identify what is stopping you from actively listening

- Explain the listening styles

- Identify and explain listening strategies


This session is designed to arm auditors with the listening tools necessary to create and sustain effective client communications. This timely, one hour CPE training event is designed for the internal auditor and others who wish to improve their tradecraft skills.


To register, select your desired course date below and add this class to your cart. During checkout you will complete a registration form and provide your method of payment. Each attendee will receive one CPE Hour (YB). A certificate of completion will be provided.

Listen Up...for Better Auditing!

  • Offered every six weeks on Mondays at 10:00 a.m. to 12:00 p.m. Central Time in two CPE-Credit event.

    We can schedule private events on your timetable for two or more attendees.

In the event you haven't seen an email from confirming your registration land in your inbox, there's a chance it might have taken a little detour into your spam, junk, or quarantine folder. If you could take a moment to peek in there and kindly mark it as "not spam" or “not junk,” that would be fantastic. On the off chance that your firewall is being a bit overprotective and preventing the email from even reaching your spam folder, please don’t hesitate to give me a ring at 479-200-4373. I’m here to ensure everything’s set straight for you.

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