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Active Listening for the Auditor

Biweekly on Wednesdays at 10:00 a.m. Central Time in one CPE event

People often confuse the physical act of hearing with the emotional art of listening. The modern educational system emphasizes speaking and writing, but does not teach the important skill of active listening. When you genuinely listen you show respect, create trust, and develop rapport.

 

Listening is one of the most important skills an internal auditor can have. How well you listen has a major impact on your effectiveness as an auditor, and on the quality of your relationships with members of your team.

 

Active listening also helps you:

  • Identify and solve problems,

  • Increase your knowledge and

  • Avoid misunderstandings

Various studies stress the importance of listening as an auditor skill. A typical study points out that professionals spend 70 to 80 percent of working hours in some form of communication. Of that time, professionals spend about 9 percent writing, 16 percent reading, 30 percent speaking, and 45 percent listening.

After attending this session, participants will be able to:

  • Define Active Listening

  • Explain why you should care about active listening

  • Explain why we listen

  • Identify what is stopping you from actively listening

  • Explain the listening styles

  • Identify and explain listening strategies

 

This session is designed to arm auditors with the listening tools necessary to create and sustain effective client communications.

This timely, one hour CPE training event is designed for the internal auditor and others who wish to improve their tradecraft skills.

The cost of this internal audit training seminar is $70.00 for the first attendee from a single organization.

Each attendee will receive one CPE Hour (YB). A certificate of completion will be provided.

Program Level of Understanding: Basic
Prerequisites: None
Advance Preparation: None
Delivery Format: Group Internet Based
NASBA Field(s) of Study: Personnel/Human Resources
CPE Credits: 1, based on 50 minutes of instruction per hour

Tradecraft

Tradecraft, within the internal and external auditing communities, refers to the techniques, methods and technologies used in modern financial and internal auditing and generally, as part of the activity of creating assurance. This includes general topics or techniques (interviewing, for example), or the specific techniques of an organization (the particular form of performance improvement (Lean Six Sigma), for example).

 

Instructor

Robert Berry will be the instructor and he is known as "That Audit Guy".

Robert believes the ultimate goal in business is to improve people, processes and profits. Every organization exists to make some sort of profit. Behind every profit is a series of business processes that must be in sync. But behind every process is a person. People are the heartbeat of every organization and need to be developed and supported.

 

Robert has spent the better part of his career trying to bring out the best in people. As a result, you will find that his training courses are practical and actionable. The compelling content typically contains good visuals to stimulate recall along with clear and concise language. As a service provider, Robert's approach is honest yet empathetic. The internal audit function and management can work together to evaluate processes in an organization to bring out the best in everyone.

Robert has worked as an auditor and an accountant in small and multi billion dollar organizations. You will find the standard alphabet soup behind his name (CPA, CIA, etc), but improving people, processes and profits is what matters most.

 

CPE Event Highlights

This active listening event will make you a better communicator by disclosing to you how listening is not the same as hearing. Mr. Berry will teach you a framework to identify and overcome barriers to listening so that you learn to listen to others without judgment and be an empathetic and appreciative colleague.

By employing "Active Listening" techniques with our audit work, the auditor will impress the auditee as a thoughtful, analytical, highly desirable partner in the client organization. You will be prepared to think about possible situations that may occur during an audit walk through and come up with strategies to allow you to listen actively.

 

Learning Objectives

Attendees will:

  • Understand "Active Listening".

  • Understand how to use "Active Listening" techniques.

  • Learn what gets in the way of "Active Listening".

  • Understand listening styles.

  • Be able to identify and explain listening strategies.

 

Key Issues on the Agenda

  • Active Listening Introduction

  • What is Active Listening and why do we care?

  • Why do we Listen?

  • What are some Listening Styles

  • Conclusion