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Conflict Resolution for Auditors

Being offered twice a quarter on Mondays at 10:00 a.m. to 2:30 p.m. Central Time.

 

"Conflict is an inherent element in the profession, and internal auditors must be masters at dealing with it."

 

Dr. John D.  Allen

If you've managed to land in tranquil audit waters, then keep to the course you are on!

 

But if, like the rest of audit professionals, your audit function has to steer through the turbulent rivers of difficult people, delicate relationships or out-and-out conflict, this event is for your benefit. Why?

 

Because we need to improve our ability to change the entire organization's "tone of control" and manage risk.

 

How? By conducting independent audits and issuing audit reports in a non-conflictual environment.

 

Not everyone embraces us and our audits with "open arms". We may need to convince others that they need us. And we may need to minimize the conflict. This valuable presentation examines ways that auditors can promote a cooperative, transparent working relationship with our Audit clients.

This four CPE internal auditor training event is for auditors and all professionals. By the end of the event, each attendee will absorb an understanding of the details of conflict resolution.

Our seminars are as entertaining as they are informative. Sit back and enjoy; be engaged and educated in a casual atmosphere of information exchange. We will not bore you!

The retail cost of the online 4 CPE internal auditor training event is $240 per attendee.

Each attendee will receive 4 CPE Hours (YB). A certificate of completion will be provided.

Program Level of Understanding: Basic
Prerequisites: None
Advance Preparation: None
Delivery Format: Group Internet Based
NASBA Field(s) of Study: Auditing, Personal Development
CPE Credits: 4, based on 50 minutes of instruction per hour

CPE Event Highlights

This event was developed to convey methods to "sell" the value of audits and the professionals who deliver internal audit services.

 

The content is based on best practices gleaned from our instructors' individual average of over 30 years performing and managing successful audits.

 

​The seminar reviews and answers the following questions:

  • Auditors need to initiate an open dialogue with audit clients,

  • Audits are not investigations but fact finding events,

  • Auditors have to be independent and unbiased,

  • Audit reports have to be factual,

  • Auditors need to be open to criticism,

  • Have a powerful coalition for change within members of management.

 

Conflict resolution by the audit professional begins with the following underlying awareness always being on the agenda:

  • What is one thing that could have done differently?

  • How should the conflict be resolved to create a win-win?

  • How does the professional approach the other party?

  • What is your initial reaction to the conflict: feelings and thoughts?

  • Is there old stuff fueling this fire?

  • In the grand scheme of things, how important is this conflict?

  • Is the professional trying to cast blame?

  • What is the internal auditor doing that is blocking the resolution of this problem?

Learning Objectives

Learn methods to improve the effectiveness of Internal Audit relationships by

  • Learn how to "sell the value" of Internal Auditing

  • Discover ways to disseminate an awareness of the Internal Audit program

  • Identify ways to assist in the Risk Identification program

  • Examine the methods to jointly develop an Audit Plan

  • Detail ways to "do more with less" and encourage Auditee cooperation in Audit Fieldwork

  • Identify ways to promote transparency in Audit Reporting

Key Concepts on the Agenda


Introductions
Section 1 - Create an Awareness of Auditing and Internal Controls
Section 2 - Audit’s Involvement in Management’s Risk Assessment
Section 3 - Joint Development of an Agile Audit Plan
Section 4 - Foster Cooperation in Audit Fieldwork
Section 5 - Promote Transparency in Reporting

Section 6 - Coordinate the Follow-Up of Control Remediation

Section 7 - Summary